Thank you for being a part of our success over the past 26 years. We really appreciate your support!
We are family owned and operated and have been in business since 1987 in retail floor coverings. We supply and install carpet, vinyl (plank and sheet), hardwood, high pressure laminate flooring, cork flooring, vinyl composition tile, stone, ceramic and porcelain tile and re-finish hardwood floors.
James D. Custom Floors Ltd. is a member of the B.C. Floor Covering Association and Better Business Bureau of Mainland B.C. We support business self-regulation, adhere to sound advertising guidelines and abide by the Better Business Bureau Code of Ethics. We do not have any complaints on file for all our years of business. We have an A+ grade, the highest rating offered by the Better Business Bureau. It is our ambition to treat all of our potential and existing clients with the utmost respect and integrity.
As a business, we are committed to providing you with excellent service, value, and workmanship. Our extensive knowledge of floor covering options will benefit you in the selection process. And will ensure you get the right information to make a knowledgeable flooring decision.
We service all areas of the market including new and existing homes, insurance replacement work, businesses, property management, schools, churches and care homes. We are competent at servicing a large spectrum of jobs ranging from a single bathroom to multiple housing complexes. We also do custom work in recreational vehicles.
All installations are done by qualified tradespersons and are done in accordance with manufacturer’s specifications. This includes the use of proper installation techniques, adhesives, seam sealers, and underlayments. We closely monitor our service and workmanship via a customer questionnaire and follow-ups. This assures a top quality job every time and enables us to maintain long-term customer relationships. Customer satisfaction is critical to long-term success in such a competitive industry as flooring. Some of our existing customers first did business with us 20-25 years ago.
We would like to request that you consider our company for any of your future floor covering needs. Our showroom, office, and warehouse are located at 4159 McConnell Drive in Burnaby. We are open Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 4:00 PM. We are also available after hours by appointment only. We are closed Saturdays on long weekends.
You are welcome to visit our showroom or we can bring a selection of flooring samples to you. A detailed written estimate is provided at no charge for specific products or for budgetary purposes.
We look forward to serving your floor covering needs. Thank you for your consideration.
Jim Henderson and team,
James D. Custom Floors Ltd.